Terms of service

1. About PalPup

At PalPup, we believe every adventure is better with your best friend by your side. Our mission is to create safe, comfortable, and reliable pet products that help dogs enjoy every moment in and around the water. We focus on quality materials, practical designs, and a comfortable fit so you can have peace of mind while your pup has fun. Whether you're heading to the beach, the lake, or the pool, PalPup is here to help keep your furry companion safe, happy, and ready for every adventure.

2. Product Information

 All details, photos, and descriptions on our website are provided to help you understand what you’re purchasing. While we make every effort to display colors and materials accurately, slight variations may occur due to lighting or screen settings.

3. Ordering and Payment

Orders can be placed directly through our website.
 When you make a purchase, you agree to provide accurate contact, billing, and delivery information. Payment must be made in full at checkout. Shipping costs are all free!

4. Shipping and Delivery

We aim to ship all orders as soon as possible after purchase.
 Estimated delivery time: [7-16 business days]

Delivery times may vary depending on your location, especially during peak holiday periods.
 We are not responsible for shipping delays caused by postal services, customs, or circumstances beyond our control.

Please double-check your shipping details before confirming your order — we cannot resend or refund products delivered to incorrect addresses.

5. Returns and Refunds

We take great care to ensure every product arrives in good condition.
 If your product is defective, please contact us within 3 days of delivery at palpup698@gmail.com with your order number and a photo of the issue.

We will offer a replacement or refund where appropriate.

We do not offer returns or refunds for:

  • Change of mind

  • Incorrect address entered

  • Delays once the order has been shipped

7. Limitation of Liability

To the fullest extent permitted by law, PalPup is not liable for any indirect, incidental, or consequential damages related to your use of our website or product.

8. Privacy

Your privacy matters to us. We only collect and use personal information to process and deliver your order.
 For more details, please see our Privacy Policy.

10. Contact Us

If you have any questions about these Terms or your order, please contact us:

palpup698@gmail.com